We invite applications for :
Account Manager
Description:
An excellent opportunity has arisen with an expanding and progressive organisation based in Nairobi. We are looking for a bright and confident individual to support an ever growing and successful team.
Managing client communications is the chief responsibility of an Account Manager.
These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales.
Their jobs are usually challenging, involving high demand situations and constant job stressors.
However, they employ stress management and coping skills in their daily activities.
A Client Service Advisor usually performs many of the following tasks:
Handling enquiries
Answering incoming calls
Offering customers products and services
Performing administrative functions
Updating client accounts
Processing customer correspondence
Customer relationship management
Sales & marketing management
New business development
In depth knowledge of media monitoring solutions
Management of advertising and PR solutions
Project management
Financial management
Presentation skills
Description
Source for new business for all Reelforge products
Have constant client visit and ensure reconciliation of reports between client/agency and media-houses
Management and innovation of analysis products
Hold regular meetings on RF products and provide regular feedback on the same.
Collect and integrate industry information into client analysis reports and share the same with team and management
Have regular meetings with operations and quality control departments on delivery and efficiency
upgrade ad hoc clients to contract clients
monitor competitor activities and give reports to management
Ensure clients are invoiced on time and any ad-hoc jobs are paid for.
Assist accounts in debt collection and report on outstanding debts
Handle client complaints that may arise from time to time within the department
Invite clients interested in RF services for orientation sessions and conduct them
Prepare reports and present findings on the results to clients for projects that you take on.
Service all clients that will personally assigned to you( answer to client queries, requests and follow up on invoicing)
Maintaining detailed recordings of client contact sessions
Qualification
Degree in Commerce (Marketing Option) or related field.
Professional qualification e.g. MSK or CIM – Diploma
Experience
2 – 3 years practical experience as a Client Service Advisor
Experience in Advertising set up essential
Proven history of meeting and exceeding sales goals
Additional Requirements
Only candidates who meet the set criteria should submit applications.
An application should contain a cover letter stating why your skills and qualifications are suitable for this position, an updated curriculum vitae including detailed work experience,current remuneration, with current contact information, notice period required to take up appointment and names and contacts of three professional references.
Send your application ,so as to reach us by 30th April 2012.
Only shortlisted candidates will be contacted.
To apply visit the link below:
http://www.reelforge.com/reelforge/index.php/working-at-reelforge/job/33/1/table
Data Analyst
Reelforge seeks to recruit a Data Analyst to manage and analyze survey data . S/he will also be responsible for conducting statistical analysis and prepare reports based on these analyses. S/he will also be responsible for data archiving.
Duties & Responsibilities:
Manage datasets generated and other projects as requested
Liaise with researchers on type of analysis required
Provide summary statistics as requested
Run analysis as requested Any other duties on data management and analysis as requested
Preferred Skills
Diploma or Bsc in statistics, economics or related field
Excellent knowledge of SAS, Stata and Proven Experience in Microsoft Office
At least 1 years experience data management and analysis.
Experience in insight generation will be an added advantage.
Ability to work under pressure and independently
Good interpersonal skills.
Additional Requirements
Only candidates who meet the set criteria should submit applications.
An application should contain a cover letter stating why your skills and qualifications are suitable for this position, an updated curriculum vitae including detailed work experience,current remuneration, with current contact information, notice period required to take up appointment and names and contacts of three professional references.
Send your application ,so as to reach us by 30th April 2012.
Only shortlisted candidates will be contacted.
To apply visit the link below:
