Customer Service Assistant

Summary:     One of the small but growing leading independent providers of ground handling services at our airports,airstrips,tourist sites and hotels.We are still new in the market but striving to expand

Description:     Main Responsibilities of the Job:

Provide professional customer service by:

Listening attentively to customers and responding to customer enquiries via email, live chat and phone

Anticipating potential needs or problems of customers

Maintaining a balance between business and customer needs

Following through on commitments

Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols

Maintaining confidentiality of information

Achieving first contact resolution (FCR)

Handling complaints or issues satisfactorily

Providing accurate information about products and services

Processing transactions effectively

Main Skills

Excellent verbal and written communication skills

A minimum typing speed of 30wpm (A MUST)

Ability to learn detailed instructions quickly

Superior problem solving skills

Ability to explain detailed instructions articulately and clearly

Ability to multi-task effectively

Technical aptitude

Personal Qualities

Ø  Strong work ethic

Ø  Exceptional customer service skills

Ø  Ability to recognize sales opportunities

Ø  Excellent telephone manner

Ø  Positive attitude

Ø  Excellent personal grooming

Requirements:     Key Qualifications certificate or Diploma in business management or customer care training will be an added advantage. Previous telling experience will be an added advantage. Proficiency in computer skills. Experience in a busy office. Customer handling skills. A person of integrity, team player with effective communication skills.

How to apply:

A cover letter illustrating your suitability for the position, and your salary expectations.

Detailed and up-to-date curriculum vitae.

The names and addresses of three referees, including telephone numbers and email addresses, and fax details, if available.

Apply via email to orangecareers2012@gmail.com

Deadline: 29th July 2012