Federation/Department for World Service Kenya Program is seeking to recruit Kenyan nationals for the following positions to be based in Dadaab Refugee Camp.
Accountability and Program Quality Assurance Officer
Reporting to the Area Coordinator, He/she will be responsible for leading the mainstreaming of LWF/DWS accountability system at the camp level in line with the LWF global and Regional policy documents and coordinate with the Camp Managers to establish the complaint and feedback mechanism.
Duties and responsibilities:
Accountability and Program Quality Assurance Officer
Reporting to the Area Coordinator, He/she will be responsible for leading the mainstreaming of LWF/DWS accountability system at the camp level in line with the LWF global and Regional policy documents and coordinate with the Camp Managers to establish the complaint and feedback mechanism.
Duties and responsibilities:
- To lead in the adoption and application of LWF/DWS and ACT Alliance policies, guidelines and action plans for accountability to Disaster Affected Persons (DAPs) in LWF/DWS operations in Dadaab
- To facilitate the strengthening of the Complaints and Response Systems in all sectors and components of the LWF/DWS operations in Dadaab refugee camps
- To receive complaints (verbal and written) from focus groups and to channel them to relevant offices and staff for redress and feedback
- To maintain a file containing situation reports and updates, human interest stories, photographs and other reports as may be requested for purposes of communicating and documenting LWF/DWS accountability efforts and results
- Work with the Sector heads to provide Weekly, monthly and quarterly reports and graphic feedback to management of standard indicators for all sectors.
- Support the implementation of LWF/DWS global M&E framework, LWF Kenya/Djibouti strategic framework, and the M&E Plans across the project.
- Identify needs that each project has to support implementation of M&E activities, provide mentoring training to teams in the field locations
- Assess beneficiary accountability mechanisms in place and lead strengthening of such mechanisms including through appropriately structure dissemination of M&E findings
- Stakeholder Accountability- Ensure a summary presentation of all evaluations undertaken is prepared and rolled out in the project as appropriate and the process documented.
Professional qualifications and personal attributes
- Advanced University degree in Law, Education, Human Rights, Disaster Response and Management or a protection related field. Professional training as a trainer, teaching or quality and standards control would be ideal.
- Excellent, planning, analysis, and training design and facilitation skills;
- Strong inter-cultural and interpersonal skills
- Excellent computer skills, particularly in Microsoft Word, Excel and Internet
- Relevant Experience: More than Four years experience in setting up and/or managing accountability, protection or capacity building projects in refugee or internally displaced person (IDP) settings in a reputable international NGO.
